Remote Assist Acceptance
With one-on-one personalized care from experts, HomeX Remote Assist is the quick, contactless first step to the home warranty claims process. Remote Assist is a virtual service offered to our home warranty plan customers through our relationship with HomeX to help streamline the claims process by connecting homeowners with trained technicians to troubleshoot the appliance or system issue related to the claim. For more information on this offering, see below.
Remote Assist Allows for a Seamless Claims Experience
Personalized Expert Service: With Remote Assist you get one-on-one interaction with an expert technician and a tailored resolution that is unique to you and your home issue.
The Right Support, Right Away: Get your virtual diagnosis in less time than it would take a tech to drive out. (The average appointment takes 30 minutes or less!)
Expert Technicians a Call, Not a Drive, Away: HomeX Remote Assist technicians have an average of 15+ years of field experience in addition to being trained in virtual support. You can rest easy knowing that you are getting 5-star support from vetted experts.
FPL Home is an unregulated subsidiary of Florida Power & Light Company (FPL). The home warranty plans are offered and administered by FPL Home, Florida license #E099597, and not FPL, and are provided by Lyndon Southern Insurance Company (FL Lic. No.: FL-03698). The home warranty plans are service plans and not warranties. Please refer to the full home warranty plan provisions for complete information including details of benefits, coverage, specific exclusions, arbitration provisions, class action waivers, conditions and limitations.
Plans are offered and provided by NextEra Home, 700 Universe Boulevard, Juno Beach, Florida 33408. The home warranty plans are service plans and not warranties.